BUSINESS START-UP 101: How to get started

You won’t want to miss this chance to see how to make your dream of owning your business become a reality!!  This workshop describes the basics of starting your business, resources and business planning.

Quality Customer Service: turning problems into opportunities

How do you handle a customer complaint in a manner that retains their

business?  This interactive workshop presents communication skillsets and

techniques that earns the customer's respect toward you, thus

keeping them as a client.  Using your own real-life experiences, role plays

are utilized to put principles into practice that you may begin using

immediately.

Selling Techniques- transforming shoppers into buyers

How do you convert those callers or shoppers that browse through

your store into purchasers of your products or services?  This interactive

workshop presents strategies and techniques that earn your prospective

customer or client trust in you... without you coming across as a

high-pressured salesperson.

Using role plays, this lively workshop allows participants to apply

principles into practice.

 

NEGOTIATION SKILLS & STRATEGIES 

 

EFFECTIVE COMMUNICATION & PROBLEM SOLVING

 

EVERY DAY MEDIATION SKILLS:  the basics

 



 

  

   
 
    

                                              For an initial consultation,

                                                  please contact us at

                                           help@addendasolutions.com       

                                                    585-461-2654

                                           toll free at 1-888-851-0414

  
       
   

  ADDENDA Solutions

  1100 University Avenue

  Suite 124
  Rochester, NY 14607
  585.461.2654

 

  Map & Directions

  Rochester

  

ADDENDA Solutions

 

5297 Parkside Drive

Suite 408
Canandaigua, NY 14424
585.394.4950

 

Map & Directions

Canandaigua

  

ADDENDA Solutions

 

126 Kiwassa Road

P.O. Box 367
Saranac Lake, NY 12983
888.851.0414

 

Map & Directions

Saranac Lake

 
       
   

Our offices are located in Rochester ( Monroe County ) and Canandaigua

( Ontario County ), and Saranac Lake ( Franklin and Essex Counties ), New

York.  We provide business start-up coaching, consulting for entrepreneurs,

as well as write business plans and marketing plans for existing and potential

business owners of manufacturing companies, sales representatives, retailers

and professional services such as financial planners, lawyers, counselors,

veterinarians, doctors, mediators, accountants, independent contractors,

and other service providers. Technology enables us to serve clients

throughout NY, such as Buffalo, Rochester, Syracuse, Albany, Watertown,

Jamestown, Binghamtom, Elmira, Ithaca, Canandaigua, Batavia, Oswego,

Plattsburgh, Adirondack North Country, Finger Lakes and New York

City area.

 
       
   
                    Copyright © 2009 ADDENDA Solutions. All rights reserved.